TIP Strategies is a privately held Austin-based economic development consulting firm committed to providing quality solutions for public and private‑sector clients.
This blog is dedicated to exploring new data and trends in economic development.
TAGS
- Adaptive Reuse (2)
- Big Data (1)
- Case Studies (31)
- Cities (47)
- Clean Energy (7)
- Data (2)
- Data Visualization (57)
- Demographics (63)
- Demography (2)
- Economy (125)
- Education (32)
- Energy (8)
- entrepreneurship (2)
- Farmland (1)
- Foreign Direct Investment (10)
- Future of Jobs (1)
- Gender (11)
- Generation (26)
- Global Markets (27)
- Globalization (28)
- Healthcare (12)
- Housing (9)
- Immigration (7)
- Incentives (18)
- Industry (5)
- Innovation (49)
- Jobs (79)
- Manufacturing (33)
- Middle Class (32)
- Migration (11)
- Military (3)
- Notebook (5)
- On-Shoring (1)
- Public Health (2)
- Re-Use of Malls (1)
- Recession (67)
- Recovery (46)
- Resources (5)
- Retail (1)
- Rural (1)
- Site Selection (28)
- Small Business (1)
- Talent (93)
- Talent Attraction Strategy (1)
- Tax Structure (13)
- TIP News (49)
- Training (8)
- Unemployed Graduates (1)
- Urban Planning (9)
- Urban Revitalization (8)
- Venture Capital (3)
- Workfoce (1)
- Workforce (37)
- World Markets (5)
ARCHIVES
- February 2012
- January 2012
- December 2011
- November 2011
- October 2011
- September 2011
- August 2011
- July 2011
- June 2011
- May 2011
- April 2011
- March 2011
- February 2011
How Oklahoma City Avoided Economic Pitfalls
via Morning Edition, NPR
As the Mayor’s Conference takes place in Washington D.C., city governments are dealing with severe problems at home — from high unemployment to funding cuts. Steve Inskeep talks to Mick Cornett, the Mayor of Oklahoma City, about how his city has managed to avoid some of these problems.
A Nation No Longer On the Move
via NPR Planet Money

In his latest New York Times Magazine column, Adam Davidson writes, “mobility has reached its lowest level in recorded history…This suggests, among other things, that people aren’t packing up for new economic opportunities the way they used to.”
To continue the discussion, we asked two demographic experts on different sides of the debate – Joseph P. Ferrie of Northwestern University and William H. Frey of the Brookings Institution – to answer the following question:
Have Americans lost the economic incentive to move?
William Frey’s response:
In a recent campaign stump speech, Presidential candidate Mitt Romney testified, “I believe in freedom. I believe in liberty. I believe in an opportunity society.” I was waiting for him to next say, “and I believe in the right for Americans to move any place, anytime to achieve their goals.” He didn’t say that, but high migration levels surely have done much to keep our economic engine humming – compared with the more stagnant levels in Europe and Japan.
Of course, migration, both short distance and long, hit historic low points in the last four years (I summarized the trends here and here).
Does this mean that we are on our way to economic stagnation, which will keep large numbers of our work force perpetually stuck in place? I don’t think so.
Migration rates have certainly declined since the 1950′s, when we had a younger (and thus more mobile) population, and renters were buying GI-Bill financed homes. Since then, the population has became older, more settled into owned homes, and dual earner couples proliferated. The nation’s shifting demography made us a little more sedentary. But this does not mean that opportunities became less available to young people or that they were less likely to migrate to take them.
As late as 2005, a healthy 29 percent of twenty-somethings changed residences annually. Migration driven population booms occurred in dozens of Sunbelt metropolitan areas, attracting workers of all skill levels.
What happened next was the triple tsunami of a bursting housing market bubble, a financial crisis, and the Great Recession. Potential movers, especially young people, were unable to finance a new home, sell their old one, or obtain a job. Many young adults are stuck in place, living with their parents, putting off marriage, and remaining underemployed.
We are certainly in an economic mess, which may keep part of a generation from moving on with their lives. But when the economy does pick up, there will be a pent-up demand for migration among these young people and the next generation. It’s in our national DNA. And it won’t necessarily follow an education-based mover stayer divide. Hispanics and Asians of all skill levels will contribute mightily to our labor force, as they disperse around the country.
Still, it’s probably true that Mitt Romney’s unfettered capitalism will need some assistance from the government toward training this next generation for the jobs they move to take.
Have Americans lost the economic incentive to move?
Joseph Ferrie’s response:
In the 1830s, the extraordinary mobility of the U.S. population was noted by Alexis De Tocqueville: “[M]illions of men are marching at once toward the same horizon…Fortune has been promised to them somewhere in the west, and to the west they go to find it.” How did we get from there – a nation perpetually in motion – to here – a nation seemingly stuck in place?
The population’s movement peaked in the late nineteenth century. Why? The simple answer is the movement of the western frontier. It left in its wake nascent urban centers, sites that could process and ship farm products to the east and import manufactured goods back to the west. These communities ranged from small towns to great cities that sprang up almost overnight. Chicago is the most dramatic example: its population grew from 4,500 in 1840 to more than 500,000 in 1880. Population growth this rapid provided enormous opportunities for potential migrants. They easily obtained jobs in factories, warehouses, and city offices. At the same time, the U.S. was a place with substantial differences across regions in the products and industries, providing migrants a range of choices in destinations that modern movers no longer see before them.
One lesson that can be drawn from this look backward at past U.S. migration is that geographic mobility and economic mobility were closely linked for much of the nation’s history. The US had exceptionally high rates of economic mobility in the nineteenth century, compared to older European countries. The second is that going forward, geographic mobility will be less closely linked to economic mobility. The U.S. has become more economically homogenous. Americans now experience, if anything, somewhat less income mobility across generations than many Europeans.
This is unfortunate in at least one respect: it makes the route to economic mobility today considerably less forgiving than it was in the past. In the nineteenth century, an ambitious son or daughter could see their income rise simply through the act of changing location, an investment that could be made until well into their adult years. Today, by contrast, education is the route to advancement, but educational investments are already largely determined by the time individuals have reached their early twenties. Economic mobility and the “American Dream” of a better tomorrow are, if not dead, at least a great deal more elusive than they were in the past, when a train ticket to Chicago was virtually all it took to make a big step up the economic ladder.
Unemployment Scars Likely to Last for Years
By Ben Casselman
via online.wsj.com
The U.S. job market is showing signs of a sustained recovery. But the country’s prolonged struggle with unemployment will leave scars that are likely to remain for years, if not generations.
The latest labor-market snapshot, out Friday, gave cause for continued, if tepid, optimism. U.S. employers added 200,000 jobs in December, and the unemployment rate ticked down to 8.5%, its lowest level since early 2009.
But economists gathered here for the American Economic Association’s annual convention took a longer and generally dimmer view. Even if recent progress continues, the recession already has had a lasting effect on a generation of workers. Worse, the crisis has laid bare problems in the U.S. labor market that won’t quickly recover when the economy eventually rebounds. And the longer that unemployment remains high, the greater the risk that it will create structural problems that will endure.
The economists here, mostly academics, are studying the causes and effects of the jobs crisis from different angles, and they frequently disagree. Nonetheless, a few common themes emerge.
Long-term unemployment may be a bigger problem than high unemployment. Americans have been understandably frustrated by the slow pace of job growth. But economists say much of that slowness is explained by the weak economic growth since the recession ended more than two years ago. In that sense, the problem isn’t the “jobless recovery” but rather that the recovery itself has been so weak. If the recovery gains steam—as some economists believe has been happening in recent months—the growth in jobs should pick up as well.
Unprecedented rates of long-term unemployment could threaten the economy’s recent gains. Some 5.6 million Americans have been out of work at least six months, 3.9 million of them for a year or more. Research shows that the longer people are unemployed, the less likely they are to find jobs. Economists aren’t sure why—to what degree it’s because workers’ skills deteriorate, or because they find ways to cope and give up looking for work, or whether the stigma of being unemployed for so long makes companies unlikely to hire them—but the effect is the same: Many of the people out of work the longest likely will never work again.
The risk, economists say, is that the U.S. will develop an underclass of semipermanently unemployed workers, with severe consequences for productivity, public finances and even social stability. Europe, which faced a similar problem in the 1980s, is still dealing with the consequences.
“We know that once you get into that type of situation it’s very hard to get out,” said Steven Davis, a professor at the University of Chicago’s Booth School of Business.
Many problems predated the recession. The recession caused a dramatic rise in unemployment, but it also revealed deeper challenges that had been brewing for decades. By a wide range of measures, the U.S. labor market has over the past two decades lost much of the edge it enjoyed over other developed countries. The big gains in education in the early 20th century have slowed. Americans are moving less frequently and changing jobs less often, making the job market less flexible. And most critically, a smaller share of Americans are working. The labor force participation rate—the percentage of adults who are working or looking for work—peaked in 2000 and has been falling for more than a decade.
Economists don’t agree on what is behind the shift, although the aging of the baby-boom generation is almost certainly part of the answer. But whatever the reason, the effect is a labor market that recovers less quickly when it runs into trouble, a trend that was evident in the slow pace of hiring after the recessions of the early 1990s and 2000s. The recent recession exacerbated the trends, but it didn’t create them, said Harvard economist Lawrence Katz.
“Even if we had never had the Great Recession/lesser depression and the world had stayed the way it was in early 2007, we were already in a pretty sluggish labor market,” Mr. Katz said.
The recovery is only the beginning. Increased hiring and a falling unemployment rate are good signs, economists say. But even if the unemployment rate were to return to a healthy level by the end of the year—an outcome almost no experts predict—the labor market would still be far from healed. The length and depth of the crisis, unprecedented since the Great Depression, will have a lasting effect on both individuals and the economy as a whole.
For individuals, a growing body of research points to long-term effects of unemployment, especially during recessions. A recent paper by Mr. Davis and Till von Wachter, a Columbia University economist, found that workers who lose their job when unemployment is low—below 6%—lose on average 1.4 years’ worth of earnings, a substantial blow. But those who lose their jobs when unemployment is above 8% lose twice as much, 2.8 years’ worth of their pre-job-loss wages, which the authors call “staggering.”
Mr. von Wachter and colleagues also found that unemployed workers’ earnings fall 1% for each additional month they are out of work, and that those losses can last for years even after they find another job. Other researchers have found that unemployment can take a toll on family relationships, mental and physical health, and even the economic prospects of jobless workers’ children.
“There are people who are going to bear scars for the rest of their careers,” said Henry Farber, an economist at Princeton University.
For the broader economy, the stakes may be even higher. The long-term decline in manufacturing has eroded a major source of stable jobs that pay well. The construction boom of the mid-2000s helped offset those losses, until the housing market collapsed and took home builders with it. And the slow recovery has put a premium on productivity, giving companies incentives to invest in technology that lets them produce more with fewer workers—a trend that has spread from manufacturing into the service sector.
Much of the recent job growth, meanwhile, has come in the health-care and hospitality sectors, which generally employ many low-skilled workers at low wages. Those jobs help shrink the unemployment rolls, but they don’t replace the middle-class jobs that have been lost in the manufacturing and construction sectors.
“A huge issue is going to be the quality of jobs and whether we’ll have a type that generates a shared prosperity,” Mr. Katz said.
The challenge facing the country, then, is not just putting people back to work, but helping to retrain and rehabilitate the long-term unemployed, reversing a multidecade stagnation in the labor market, and finding a new source of jobs to rebuild the middle class. No one in Chicago had any easy solutions.
Instead of Work, Younger Women Head to School
By Catherine Rampell
via nytimes.com
Workers are dropping out of the labor force in droves, and they are mostly women. In fact, many are young women. But they are not dropping out forever; instead, these young women seem to be postponing their working lives to get more education. There are now — for the first time in three decades — more young women in school than in the work force.
“I was working part-time at Starbucks for a year and a half,” said Laura Baker, 24, who started a master’s program in strategic communications this fall at the University of Denver. “I wasn’t willing to just stay there. I had to do something.”
Many economists initially thought that the shrinking labor force — which drove down November’s unemployment rate — was caused primarily by discouraged older workers giving up on the job market. Instead, many of the workers on the sidelines are young people upgrading their skills, which could portend something like the postwar economic boom, when millions of World War II veterans went to college through the G.I. Bill instead of immediately entering, and overwhelming, the job market.
Now, as was the case then, one sex is the primary beneficiary. Though young women in their late teens and early 20’s view today’s economic lull as an opportunity to upgrade their skills, their male counterparts are more likely to take whatever job they can find. The longer-term consequences, economists say, are that the next generation of women may have a significant advantage over their male counterparts, whose career options are already becoming constrained.
For now at least, many young women still feel that the deck is stacked against them.
“Almost everyone in my program is female,” said Ms. Baker, who hopes a master’s degree will help her get a job running communications at a nonprofit group. “That’s partly because of the program, but also because as women we feel like we have to be more educated to be able to compete in really any field.”
Women still earn significantly less than men. And in the two and a half years since the recovery officially began, men age 16 to 24 have gained 178,000 jobs, while their female counterparts have lost 255,000 positions, according to the Labor Department.
Apparently discouraged by scant openings, 412,000 young women have dropped out of the labor force entirely in the last two and a half years, meaning they are not looking for work.
Among young men, the labor force fell during the recession but has been flat since the recovery began. Today, across all age groups, an unemployed female worker is 35 percent more likely to drop out of the labor force in the next month than an unemployed male worker.
Some studies suggest that women are pickier about their job choices than men. Already earning lower pay, women are less willing to work when wages fall further, especially if they are able to rely on an employed (and these days, often newly re-employed) husband. Women are also more reluctant to work night or weekend shifts, according to government data on how Americans spend their time, partly because they have more family responsibilities.
“The jobs out there just aren’t very good, and men seem more willing to take them for whatever reason,” said Jonathan L. Willis, an economist at the Federal Reserve Bank of Kansas City. “The women are looking at those same jobs and saying, ‘I’ll be more productive elsewhere.’ ”
Then there are societal influences that affect a person’s willingness to take a lesser job or return to school.
“There is still this heavy cultural message that men should be out there earning money and supporting themselves, and they feel more distressed by losing their breadwinner role,” said Stephanie Coontz, director of research at the Council on Contemporary Families. “We’ve made much more progress overcoming the ‘feminine mystique’ than this masculine mystique.”
While these roles evolve, community colleges are reporting record enrollment.
Both men and women are going back to school, but the growth in enrollment is significantly larger for women (who dominated college campuses even before the financial crisis). In the last two years, the number of women ages 18 to 24 in school rose by 130,000, compared with a gain of 53,000 for young men.
The education gap aside, in some ways young women will already have an advantage over men in the coming decade. Many of the occupations expected to have the most growth, like home health aides and dental hygienists, have traditionally been filled by women. That is not to say that men cannot take those positions, but they may not want to.
“Today young girls are told they can do anything, go into any occupation. But if boys express any interest in traditionally female occupations, they get teased and bullied,” Ms. Coontz said. “Lots of guys are not understanding what’s happening to traditional low-income or middle-income male jobs.”
Jobs in the male-dominated manufacturing industry and in other sectors involving manual labor have been, and still are, in structural decline. These careers can also be hard to maintain indefinitely because youthful strength eventually fades. And now many manufacturing workers do not have pensions to carry them through when their bodies do break down.
“It doesn’t surprise me that in a poor economy women are ramping up their schooling,” said Heather Boushey, an economist at the Center for American Progress, a left-leaning research organization. “The real question is: Why aren’t more men doing that too?”
The main risk in going back to school is the accompanying student loan debt. Tuition increases have been outpacing inflation for years, a trend accelerated by state budget cuts.
“Our funding per student has been cut 25 percent in the last three years,” said Stephen Scott, the president of Wake Technical Community College in Raleigh, N.C., which is one of the fastest-growing community colleges in the country. Consequently, class sizes have risen, and so has tuition. But the students — again, mostly women — still pour in.
“We now have 6,000 students on a waiting list because we didn’t have the resources to offer more classes,” he said.
Those attending more expensive private schools, like Ms. Baker, will have an even tougher time guaranteeing that their educational investment pays off. Including the loans that financed her undergraduate education at Wartburg College in Waverly, Iowa, she will complete her master’s program next year owing about $200,000 in debt.
“I have to have faith that I will eventually get a good job that pays enough to pay my living expenses and pay back my loans,” she said, “and hopefully make me happy in the process.”
The Future of Jobs
by Jon Roberts, TIP Strategies
No topic is of more immediate, more urgent concern than America’s job situation. The unemployment rate remains stubbornly high, the op ed pages overflow with prescriptions, warnings, and admonitions, entire communities are at financial and social risk. Among all these issues, there is a deeper discussion to be had. It goes something like this: what is a job – really – and how does it fit into the larger historical framework?
Before we tackle this question, there are a few related problems worth exploring. Whose job is it to create jobs? Well, not the public sector. At least we know that from the current giddy assault on government employment. Yes, cities, states, and federal agencies hire people but we are right to be suspicious of their contribution to the economy. They are doing work that we are paying ourselves to do. Or so the argument goes. They are like paying your own kids to mow the neighbor’s lawn. Your neighbor may like it (let’s assume he does), but your family is earning no additional income. It’s not a sustainable business model.
There’s more to be said on that topic, but let’s leave it at that. Then if not the public sector, who else? The private sector? Really? In what sense is it a reasonable expectation that the “private sector” should add employees? No private business exists in order to create jobs. It really is that simple. Businesses add employees when they have to add employees. Not before, and for no longer than they are needed. Any other attitude would result in . . . (you guessed it) an unsustainable business model.
But certainly there’s more to it than that. In a healthy economy jobs are created. It is in the interest of businesses to add employees. But this “interest” is self-interest, it is not for the good of economy as such. That can’t be a business concern. Which leads us to an interesting question: Can we have a healthy economy that isn’t producing jobs? Those who want jobs to be created, for whom it is a bit of crusade (the public sector) are powerless to do so directly. Those who could create jobs (the private sector) put themselves at substantial risk by adding workers when it compromises their competitiveness – thus making their model unsustainable. We are looking at a huge disconnect.
All these thorny questions and we haven’t even come to the really difficult one yet (what, after all, is a job?). Suffice it to say that if we ask whose job it is to create jobs, there is no easy answer – or perhaps no answer at all. We need to be asking a different question. Something like this: what are the conditions under which jobs will be created (by the private sector, of course). Are the answers easier to come by? Let’s try. Jobs get created when two things happen: there is a steady demand for product and services, and new workers are required to fulfill that demand. So what are the conditions under which this occurs? Consumers are confident and have the income (or credit) to act on their desires. And workers are able to increase the productivity of the company. Not just one of these things needs to happen. Both do. If I can increase my productivity (i.e., satisfy the demand for goods efficiently) without adding workers, I have no economic motivation to do so.

Before we leave this topic, we need to see the paradox this represents. If the only way I can sell my goods and services is to have customers able to do so, but the only way I can stay competitive is to reduce my labor costs, then who will there be to buy what I have to sell? As paradoxes go, this one is a doozy. Against this background we’re ready to ask our question:
What is a job?
Some historical context is relevant here. The concept of a job is not something we should take for granted. By that I mean people working directly for a company (an employer) who provides wages for specific activities. In fact, it’s a relatively recent development. Industry as we know it – and the structures that support industry – are a recent historical phenomenon. Prior to the 17th century, a merchant class was something of a novelty. There were farmers, to be sure, and craftsmen. Farmers typically worked for themselves, or they were indentured, but no one gave them a paycheck. Craftsmen did not go to a job in a factory and punch a clock. People did jobs, but they didn’t have a job. Even the rise of the merchant class did not immediately usher in an employer-employee structure, at least not in the corporate sense.
So you know what comes next (what always comes next in economic history). You guessed it. The Industrial Age. The 19th century changed everything. The idea of a workforce preceded the idea of a job. To put this somewhat differently, we were creating an economy that required specialized skills. Highly specialized skills – the ability to do one thing very, very well. This economy resulted in corporations, something that also had never existed before. The idea of a workforce had an almost transformative effect. If you weren’t “working for” a company, you weren’t working at all. Freelancers, housewives, apprentices – these all existed largely outside of the idea of the workforce.
Now all this is grossly over-simplified, but not entirely without basis, and certainly not without a point.
The point is that the notion of a job is not a fixed idea. It can change, it has changed, and it will (we think) change again. To explore this idea is to engage in a thought experiment. It is to imagine a growing cadre of highly talented individuals who fit their skills to the specific needs of corporations. They see that corporations have less and less need for things that machines can do. To put this more provocatively, the industrial age is over, and the machines have won (“I, for one, welcome our robot overlords,” to paraphrase from the Simpsons.). An economic model that seeks to create jobs by ignoring this reality is a failed model.
If we begin from that premise, entirely different models open up to the imagination. A flexible talent pool that moves to solve problems. A new cooperative corporate model in which consumers are themselves marketers, testers, and shareholders. Social innovators who build networks of services and products that operate first in a closed, then an open system. – Can we imagine any of this? Yes, because it is already happening. Social networking is redefining traditional sales models. “Professional services” are reconsidering where their value lies as search functions redefine legal analysis and insurance claims.
Simply put, there is no sector of the U.S. economy that is not fundamentally altering its business models. In this series of radical changes, why would we expect to solve the jobs question (i.e., to reduce unemployment) by expecting companies to hire people into permanent full-time jobs? This conception of “jobs” fits a model that simply doesn’t conform to business realities. And, for that matter, it doesn’t conform to the needs of the would-be worker. 
None of this is simple. None of this will happen in a predictable way. None of this will be painless. But the changes have already begun. It works as a thought experiment not only because we can imagine it, but because we sense its inevitability.
The future of jobs is that they have no future. Passive job seekers desperately hoping to find job postings that fit their skills is the sad and painful dead end of an economic system that has run its course.
To say that the transition will be hard is more than an understatement. In fact, it will be as wrenching as the shift away from an agrarian economy was. Entire industries will cease to exist, communities will be in turmoil, families will suffer terrible indignities.
We could, perhaps, have eased the blow of this transition, but that opportunity has passed (if it ever was an option). Just as in the private sector, more efficient government is more efficient because it can do more with less. And in these times, that means fewer people. And fewer people employed (regardless of which sector) means higher unemployment.
This is not an economic forecast. Employment in the traditional sense will continue to go up and down. But the pattern, the move away from a 20th century employment model, is inevitable. Anything else is… unsustainable.
Jon will be presenting on this theme as an IGNITE presentation at IEDC’s 2012 Leadership Summit, January 29-31 in San Antonio, TX.
Recipe for Middle-Class Jobs
via The Wall Street Journal
By Conor Dougherty
AUSTIN, Texas—As the nation grapples with stubbornly high unemployment, Texas’s political and high-tech capital shows one way to create good jobs for people who didn’t go to college: Attract highly skilled entrepreneurs, and watch the companies they start hire lower-skilled workers.
Praxis Strategy Group, an economic-development consultancy, estimates Austin added 50,000 “middle-skill” positions in the past decade. These are jobs that require a two-year associate’s degree or the equivalent work experience, and pay a median wage of $17.30 an hour, or $38,000 a year. That pace of growth is roughly four times faster than the nation’s as a whole, three times that of New York and Portland, Ore., and twice that of Phoenix.
Austin’s success in creating middle-class jobs runs against the grain of national trends. As America’s shift from manufacturing to the service sector has accelerated, economists have noted a hollowing out of such jobs.
In recent decades, a select number of brain hubs like Austin have attracted a higher percentage of well-educated workers and a lopsided share of new investment and young companies. In 1970, the top 10 most-educated metropolitan areas among the nation’s 100 largest had an average of 23% of workers holding a bachelor’s degree or higher, compared with 10% in the bottom 10, according to an analysis of Census data by Harvard University economist Edward Glaeser. The 13-percentage-point gap has widened every decade since, and had doubled by 2010.

Click on the interactive graphic to see the growth in middle-skill jobs from 2001 in Austin and other regions.
Beyond creating new middle-skill jobs, such brain hubs have generally higher incomes and for the most part have performed better through the recession. In Austin, the 7.1% average unemployment rate in 2010 was well below the nation’s during the same period.
Of course, Austin also has a fast-growing population, which helps create jobs in any economic environment. And it’s not as if other cities can create a more-educated populace overnight.
Still, Austin’s success in creating middle-level jobs shows how a well-educated work force can raise the fortunes of lesser-educated workers as well. Raleigh, N.C., has benefited from the same dynamic.
One consequence of the economy’s shift away from production toward brain work is that companies are constantly seeking new ways to break down high-value intellectual tasks into smaller, cheaper bits. Much the same way that assembly lines created millions of new jobs by reducing mass production to a sum of tasks, employers in Austin and elsewhere are constantly breaking down higher-skill jobs to “create new middle-skill, middle-income specialties,” according to a recent report by the McKinsey Global Institute.
Take Homeaway Inc., a vacation-rental service founded here in 2005 that went public this year. Its rapid growth allows entry-level employees to substantially raise their income, said Brent Bellm, the company’s chief operating officer.
Mr. Bellm points to customer-service representatives, who earn from $25,000 to the low-$30,000s range and field phone calls and e-mails from people using the company’s website. About one-third of them are promoted annually to areas such as a security team that monitors the site for fraudulent listings and removes shoddy properties. “In a few years, you can go from the high 20s to the 50s,” he said.
Simply put, rapid growth boosts the value even of workers who have a limited education but possess knowledge of a company’s systems.
Enrico Moretti, an economist at the University of California, Berkeley, notes that highly educated cities see faster wage growth for less-educated citizens as well as the high fliers. One reason is that that many lower-level employees use the most productive technologies and act as complements to more-expensive and highly-educated workers, making it much easier for companies to raise their wages faster than overall inflation.
Another force, Mr. Moretti notes, is called “human capital spillovers,” a fancy way of saying that many “middle skill” workers begin to acquire skills that are much more valuable than their overall education level might suggest.
That’s how Douglas Kanneman went from a bored retail clerk feeling grim about his prospects to a computer-equipment technician with a four-bedroom house and the chance to let his wife work part-time while looking after their two children.
Mr. Kanneman, 37 years old, began his working life like a lot of people who didn’t go to college—at a retail store with low pay. Looking to better his prospects at 25, he went to community college for computer training and eventually landed a customer-service job at SolarWinds in Tulsa, Okla., which makes software that controls companies’ information infrastructure like computers and phone systems.
Later, when SolarWinds moved to the tech hub of Austin, Mr. Kanneman went with it. As the company grew, he worked his way into the better-paying information-technology department. A year ago, he did something that he said validated the worth of his new skills: He quit for a higher-paying job elsewhere in Austin, and with overtime can now earn more than $90,000 a year.
“It proved that I was worth as much as I thought I was,” Mr. Kanneman said.
Write to Conor Dougherty at conor.dougherty@wsj.com





